Contact information

BottleRoam is committed to providing helpful and professional customer service. Please use the contact information below for questions regarding products, orders, shipping, returns, refunds, payments, or website use.

Business Information

Business Name: BottleRoam

Website: bottleroam.shop

Year Established: 2023

Business Address:
20879 36 Ave
Langley, BC V3A 8N4
Canada

Customer Support Email:
support@bottleroam.shop

Telephone:
+1 604 250-0353

Customer Support

You may contact our support team regarding:

Product information.
Order status.
Shipping and tracking.
Address corrections.
Damaged or defective products.
Incorrect or missing items.
Returns and refunds.
Payment concerns.
Website accessibility or technical issues.
Privacy-related requests.
General business inquiries.

Information to Include

To help us respond efficiently, please include:

Your full name.
Your order number, if applicable.
The email address used for your purchase.
A clear explanation of your inquiry.
Relevant photographs or videos, where applicable.
Any tracking or payment reference associated with the issue.

Please do not send complete credit card numbers, passwords, or other highly sensitive financial information by email.

Response Time

We aim to respond to customer inquiries as soon as reasonably possible.

Response times may be longer during weekends, public holidays, major sales events, or periods of unusually high demand.

Submitting multiple messages about the same request may delay processing. We recommend replying within the original email conversation whenever possible.