Refund policy

Thank you for shopping at BottleRoam. We want you to feel confident and satisfied with every purchase. This Return and Refund Policy explains the conditions under which products purchased through bottleroam.shop may be returned, refunded, replaced, or exchanged.

By placing an order through our website, you agree to the terms outlined below.

1. 30-Day Return Policy

BottleRoam offers free returns and refunds within 30 days of the date your order is delivered.

To qualify for a return, the item must:

Be returned within 30 days of delivery.
Be unused, unworn, and in its original condition.
Include all original packaging, accessories, labels, manuals, and components.
Show no signs of misuse, alteration, accidental damage, staining, or excessive wear.
Be accompanied by valid proof of purchase or an order number.

Items that do not meet these requirements may not be eligible for a refund.

2. Free Returns

Eligible returns submitted within the 30-day return period are free of charge.

Before sending an item back, please contact our customer support team at support@bottleroam.shop. Our team will review your request and provide return instructions, including the appropriate return address or return shipping method.

Returns sent without prior authorization may experience delays or may not be accepted.

3. How to Request a Return

To request a return, please email:

support@bottleroam.shop

Your message should include:

Your full name.
Your order number.
The email address used to place the order.
The name of the item you wish to return.
The reason for the return.
Clear photographs or videos if the item is damaged, defective, incorrect, or incomplete.

Our customer support team will normally respond within a reasonable period and provide the next steps.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Damaged during transportation.
Defective.
Incorrect.
Missing parts or accessories.
Significantly different from the product ordered.

Please provide clear photographs of the product, packaging, shipping label, and any visible damage. Once the issue has been reviewed and approved, we may offer a replacement, refund, or another appropriate resolution.

Please do not dispose of the item or its packaging until our support team has completed its review.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

Products returned more than 30 days after delivery.
Products that have been used, washed, altered, damaged, or modified by the customer.
Items returned without their original packaging or essential components.
Gift cards or promotional credits.
Items marked as final sale, where permitted by law.
Products that cannot be returned for hygiene or safety reasons once opened or used.

This restriction does not limit any rights you may have under applicable consumer protection laws.

6. Refund Process

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the order. Processing times may vary depending on your bank, credit card provider, payment platform, or financial institution.

Original expedited shipping fees, if any, are generally non-refundable unless the order was incorrect, defective, or damaged due to an error attributable to BottleRoam.

7. Refund Processing Time

After a refund is approved, BottleRoam will submit the refund to the original payment method. It may take several business days for the amount to appear in your account.

BottleRoam does not control the processing times of banks, card issuers, or payment providers.

8. Exchanges

Where available, exchanges may be offered for eligible products. Product availability cannot be guaranteed.

In some situations, the fastest option may be to return the original item for a refund and place a new order for the preferred item.

Please contact us before requesting an exchange.

9. Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible at support@bottleroam.shop.

We will attempt to accommodate your request. However, once an order has been processed, packed, or shipped, it may no longer be possible to cancel or modify it.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

10. Refused or Unclaimed Deliveries

Customers are responsible for providing accurate shipping information and accepting delivery.

Orders that are refused, unclaimed, or returned because of an incorrect or incomplete address may be subject to additional review. Any refund will be determined after the returned package is received and inspected.

11. Chargebacks and Payment Disputes

We encourage customers to contact us before filing a chargeback or payment dispute. Most order concerns can be resolved quickly through our customer support team.

Submitting a fraudulent or misleading payment dispute may result in the suspension of future purchases and further action where permitted by law.